Shipping & Delivery Policy

Effective Date: May 2026

Company: Vishnu Trading Co.

Origin Point: Kolkata, West Bengal, India

Due to the heavy, specialized, and highly sensitive engineering nature of industrial transformers and voltage stabilizers, the shipping, transit, and handling of our products follow strict industrial logistics protocols. This policy outlines the terms governing the dispatch, transit, and delivery of our equipment.

1. General Logistics Framework & Shipping Methods

• Specialized Freight Transport: All heavy items are dispatched via certified heavy-haulage logistics networks, commercial freight carriers, or specialized flatbed/low-bed trailers capable of handling secure, upright industrial electrical machinery.

• B2B Order Processing: As our products are customized or heavily inspected before dispatch, processing and transit timelines are determined explicitly at the stage of commercial quoting and contract finalization. No automated delivery timelines apply.

2. Domestic Delivery Terms (Pan-India)

• Standard Terms (Ex-Works / FOB Kolkata): Unless explicitly negotiated otherwise in writing within your sales contract, all domestic shipments are provided on an Ex-Works (Kolkata Factory) or FOB (Free on Board) basis.

• Transit Insurance: The risk of transit damage passes to the buyer once the consignment is securely loaded onto the transport vehicle at our Kolkata facility. We highly recommend that buyers secure comprehensive transit insurance, or request us to arrange it on their behalf at commercial cost during order finalization.

• Octroi, Entry Tax, and Local Permits: The purchasing business entity is fully responsible for clearing any state border taxes, local municipal entry permits, or e-way bill compliances required by the destination state.

3. International Shipping & Exports

• Incoterms Compliance: All international shipments of transformers and stabilizers are executed in compliance with standard International Commercial Terms (Incoterms 2020). Default export terms are FOB (Port of Kolkata) or CIF (Cost, Insurance, and Freight) to the designated port of destination, as specified in the formal Proforma Invoice.

• Customs & Port Clearances: Vishnu Trading Co. handles all export customs clearance paperwork at the Port of Kolkata. The international buyer is exclusively responsible for import customs clearance, local tariffs, duties, and onward inland transport from their destination port.

4. Site Readiness and Offloading Requirements (Critical)

Mandatory Buyer Obligation: Industrial stabilizers and heavy-duty transformers require professional, mechanical offloading.

• No Manual Offloading: Freight delivery drivers are under strict instructions not to assist with or perform manual offloading.

• Heavy Machinery Required: The buyer must ensure that the destination site is fully accessible by commercial freight trucks and equipped with appropriate material handling equipment—such as a forklift, crane, or gantry—alongside a qualified rigging team to safely offload the equipment.

• Demurrage Charges: Any delays in offloading at the destination site that result in vehicle detention charges (demurrage) levied by the transport company will be billed entirely to the buyer’s account.

5. Inspection, Unboxing, and Transit Damages

• Immediate Inspection: Upon arrival of the vehicle and before signing the Delivery Chalal / Lorry Receipt (LR), the buyer’s representative must visually inspect the external packaging, securing straps, and impact indicators (if applied) for any signs of shifting or physical damage.

• Reporting Protocol: In the rare event that physical damage is noticed:

  1. Clearly note the specific damage on the carrier’s physical Lorry Receipt (LR) / Bill of Lading before signing.

  2. Take high-resolution photographs and videos of the damage while the equipment is still on the transport vehicle.

  3. Contact your Vishnu Trading Co. account manager within 24 to 48 hours with the documented proof to initiate an insurance or technical evaluation.

6. Force Majeure

• Vishnu Trading Co. is not liable for transport delays, missed delivery dates, or transit disruptions caused by events beyond our reasonable control. This includes but is not limited to: natural disasters, extreme weather conditions, road infrastructure closures, transit strikes, state border blockades, or government regulatory changes.